Support

Email our support team at support@therhi.app. We respond within one business day, Monday to Friday, 08:00 to 17:00 SAST.

To help us resolve your query faster, include your full name, the name of your group, and, if your query is about a payment, the PayFast payment reference.

• Register with your email address and verify the 6-digit code we send you.
• If a group invited you, open the link in the invitation email and complete onboarding.
• To join on your own, ask your group's chairperson for the group code and enter it under Join a Group.
• If you did not receive the verification code, wait a few minutes, check your spam or junk folder, then choose Resend.

RHI costs R20 per month. It is paid through PayFast and covers your access to the app. Your subscription activates automatically once PayFast confirms the payment, which usually takes a few seconds.

• If your payment succeeded but the app still asks you to pay, reopen the app and wait a minute for the confirmation to arrive.
• If it still shows as unpaid after that, email us with the PayFast reference so we can check it for you.
• The R20 monthly subscription is separate from the contributions you pay to your own group.

• Contribution and payout records are captured by your group's executive committee. Contact them if an amount or date is recorded incorrectly.
• Approvals, contribution verification and payout dates are managed by your group's executives.
• Proof-of-payment uploads and meeting documents belong to your group and can be viewed by its members.

• Update your name, phone number and banking details under Profile.
• Change your password from the login screen using Forgot Password.
• To delete your account, use the delete option under Profile. For any privacy request, contact our Information Officer at support@therhi.app.

Read our Terms of Use, Privacy Policy and Refund Policy.